UNIVERSITY OF ROCHESTER
Welcome to your custom store!
All custom garments are made to order from scratch (custom team wear is not pre-made or held in stock). Our current production time is approximately 4-6 weeks, plus delivery. Please note that outerwear orders are currently taking longer in production. Production on all orders starts once the store is officially close.
The store closing date is at the discretion of your team store manager and may be changed per your manager’s request. Please order on the team store within the designated time frame or it will have to be ordered separately and be subject to individual pricing and scheduling.
Our Training Essentials gear is included in this store as popular training options for everyday use. Training Essentials garments are sent through production with the custom team gear but will not include any team logos. Other performance gear is also sold through our retail webstore at www.jlathletics.com. Retail items are not customized with team logos but are held in stock and can ship within 2-3 business days.
For sizing questions, please refer to our sizing chart linked below. Our sizing charts are recommended sizing based on the intended fit of the garment. The matrices do not account for preferred fit. If ordering a unisuit and your requested size is not available then please contact email@example.com. If you are using the sizing matrix and the results say ‘contact rep’ then please email your complete measurements (height, weight, chest/bra, waist, and hips) along with the team name and list of garments you plan on ordering to firstname.lastname@example.org. Complete measurements are needed in order to recommend a garment size for you.
All other questions should be directed to your team store manager:
ASI sizing – most garments are standard retail sizing (ASI garments come from a supplier and may be changed to a similar garment or canceled/refunded if it is unavailable).
Orders cannot be changed or canceled once the store closes. Our returns/exchanges policy can be viewed through the FAQ section linked above.